What we collect
When you create an account or make a reservation, we collect the details needed to manage your stay, such as your name, email address, selected room, dates, guest count, and booking notes. If you choose Google sign-in, Google shares the name and email address you approve.
How we use it
We use this information to provide your guest dashboard, process and manage reservations, send booking-related communication, prevent misuse of our forms, and improve guest support. We do not sell your personal information.
Payments and security
Card payments are processed by Paystack. The Escape Nest receives the booking and payment result needed to confirm a stay, not your full card number. Cloudflare Turnstile helps protect our sign-in and account-creation forms from automated abuse.
Sharing and retention
We share information only with service providers needed to operate the website and reservation process, or where required by law. We retain booking and account information only for as long as needed for guest service, records, and legitimate operational requirements.
Your choices
You may ask us to correct or delete your guest account information, subject to any record-keeping obligations. For a privacy question or account request, contact the hotel team directly.